Cafe Express
  • Houston, TX, USA
  • Salary
  • Full Time

Cafe Express benefits include:  Excellent Competitive Salaries  Bonus Potential – all levels  Advancement Opportunities – Performance driven not tenure based


As directed, supervises operational activities during non-service hours and assists management in supervision during service hours. The position may supervise operational activities during non-peak service hours. This position must be able to open and close the restaurant to company standards. The nature of supervision is "work direction."

Key Measurement Criteria:

In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated.  The actual results, as well as the methods and processes used to obtain the results, should be assessed and commented on within the evaluation.  It is also appropriate in your narrative to discuss the leadership, management and development of subordinates in the attainment of the accountabilities.  The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market.


1. Trains, monitors and reinforces food safety procedures to Crew Members.  Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.


  • Current Food Safety certification
  • Follows all food safety procedures as outlined
  • Training and execution of all Cafe Express food safety procedures and compliance with all Health Department regulations. Critical items escalated immediately.
  • Washing of hands observed, enforced and role-modeled
  • Store cleaning systems used appropriately
  • Execution of established food borne illness reporting procedures


2. Monitors tasks performed by Crew Members to ensure quality products, customer service and restaurant cleanliness. Performs and monitors tasks in a manner to support these areas.


  • Contributions toward attaining/maintaining OPS and QA audit scores
  • Total store "Service Excellence" delivered to every customer
  • Adherence to Company systems and operating procedures, including use of daily operation tools
  • Role modeling behavior and tasks consistent with established procedures, including uniform policy
  • Ensures all positions are maintained at "rush readiness" standards


3. Executes established cost control systems. Monitors labor usage against sales reading and takes corrective action where necessary.   Monitors food and paper usage to minimize waste.


  • Utilization of cost control systems (e.g., flow charts, prep projections, "build to" charts, daily targets, waste tracking, employee meals, etc.)
  • Adherence to cash control and banking policies, including completion of cash control tools as appropriate
  • Adherence to Operational Procedures
  • Adherence to store plans as established by managers
  • Verification of product deliveries


4. Assigns and monitors tasks and duties to Crew Members to maximize efficiency.


  • Consistent, appropriate feedback and coaching to crew
  • Immediate communication of employee issues to the General Manager
  • Adherence to crew labor guide provided


5. As directed, assists in training and cross-training in positional skills. Assists in training Crew Members on new products or procedures as requested.


  • Follows training schedule and procedures as directed
  • Role modeling and feedback of positional tasks / skills to Crew Members


6. Maintains safe working conditions by following all safety, security and maintenance policies and procedures.


  • Adherence to safety, security and maintenance policies and procedures
  • Known maintenance issues brought promptly to the General Manager's attention
  • Maintenance log completed timely as necessary
  • Prompt and accurate reporting of accidents; initiation of corrective actions as appropriate to prevent recurrence


7. Performs other job-related duties as may be assigned or required.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Thorough knowledge of Cafe Express Operational Procedures and Standards.



High School graduate; 1 or more years of restaurant management experience; or equivalent combination of education and experience as well as promotion from Shift Leader. 



Must be at least 18 years of age or older.



In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the Assistant Restaurant Manager must perform managerial duties on-site, in accordance with customary scheduling requirements for this position.  The Assistant Restaurant Manager must be able to stand for long periods without a break and be able to travel to the bank, other restaurants, Area Office, etc. Lifting up to 50 lbs. and reaching a height of 8 feet may be required. Assisting Kitchen or Bus / Dish Staff as needed or assigned may be required.


Cafe Express
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